Returns & Refunds

CANCELLATIONS, RETURNS AND REFUNDS POLICY

You will have the right to cancel your order with us for up to 30 days following the delivery of the products. Details of how you can cancel will be described in your confirmation.

If you wish to change the colour or size of your product, please return the product to the following address:

Please note that under current government guidelines, items returned to us are quarantined for 72 hours before being processed. We thank you for your understanding.


RETURNS WITHIN THE UK

Original Montgomery Returns
163 Parker Drive
Leicester
LE4 0JP

 

Dear Customer,

If you wish to return the item you have ordered for a refund, please ensure that the item is unused and in the original packaging.

You must return your order within 30 days of original receipt.

This form must be completed with the relevant details, such as original order number, and then enclosed with the return.

Please ensure the product(s) is carefully packaged to avoid damage in transit. Items are to be returned via our returns service; refunds will only be issued upon a safe receipt of the goods.

The subsidised returns cost for our next-day courier returns service will be deducted from the value of your returns refund.

To commence the returns process -

  1. Please visit the returns portal - https://originalmontgomery.gfs-returns.com/

and follow the instructions making sure you have the original order number to hand (top left corner on the packing slip in your parcel in the box referenced “PO Number”.

  1. Package the items carefully, taking care to ensure they will arrive with us safely and in a saleable condition.
  2. Print your returns label when the pdf link appears onscreen or check your email for your returns label (it should appear within minutes check your spam folder if it does not) print and affix your returns label to your returns parcel.

What happens next?

Normal processing time from receipt of a domestic (UK) parcel (collection service is a next working day premium option), to refund is 2-3 days. During peak times and times of exceptional demand this may be higher, but our aim is to get your refund back to as soon as possible.

FULFILMENT AND DELIVERY

Your order will be fulfilled by us in the fulfilment date set out in your confirmation. If you are ordering more than one product, you should be aware that products may be delivered separately.

OUR LIABILITY AND DISCLAIMER

Whilst we will try to ensure that the Products are of exceptional quality, we cannot promise or give any undertaking that Products you purchase from us through the site will be of satisfactory quality and will be provided with reasonable skill and care. Any such warranties are DISCLAIMED BY US ABSOLUTELY. This DISCLAIMER does not affect your statutory rights against us.

Our liability in connection with any Product(s) is strictly limited to the purchase price of such product or service. This does not exclude or limit in any way our liability for fraud, or for death or personal injury caused by our negligence, or any other liability to the extent that it may not be excluded or limited as a matter of law.

We further accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business, however caused, even if foreseeable.

No employees, administrators, designers or other representatives of this site will be liable for any damages. No liability will arise under any circumstances whether in contract, tort or otherwise for any consequential or incidental or indirect loss, damage, injury, cost or expense howsoever caused – including however caused (without limitation) loss of profit, loss of contracts, business interruptions, loss of or corruption to data, loss of any use of equipment or process suffered or incurred.


NO QUIBBLE GUARANTEE

If for any reason within 30 days you wish to return your item simply follow the return instructions within your delivery package.